Order & Delivery
Read our order and delivery policy below:
Order & Receive
When do I receive my order ?
We, and our deliverers, do everything we can to meet the indicative delivery time. In the unlikely event that this does not work, we will inform you. Keep an eye on your Track&Trace for the most up-to-date information.
Didn't receive (everything)?
We cannot always ship all items from one order at the same time.
How quickly will I receive an order?
Nothing is more important than the delivery time. That is why you can see before you order something when we deliver the item. You can find this for each product on the product page.
Do you have a delivery address outside the Netherlands or Belgium?
Then your article will be on its way for longer. This table is a good guideline:
| Country | Delivery time | + Extra time |
|---|---|---|
| Germany, Luxembourg | Mentioned on the website | + 2 to 3 working days |
| Other EU countries, Norway, Switzerland | Mentioned on the website | + 3 to 4 working days |
| Other European countries | Mentioned on the website | + 7 to 9 working days |
| North and Central America, Caribbean | Mentioned on the website | + 5 to 12 working days |
| Asia, Australia, New Zealand | Mentioned on the website | + 9 to 12 working days |
| Other countries | Mentioned on the website | + 8 to 10 working days |
Which delivery options can I choose?
We've made it really simple. There are no shipping costs and this is completely free.
You have the choice of home delivery or to pick up your product at a pick-up point in your area.
Was my order successful, because I have not received a confirmation?
Is your order in your account?
Then it worked.
If you ordered more than 45 minutes ago and you have not received a confirmation and there is nothing in your account, please contact customer service. And don't worry: if money has been debited, we will automatically refund you.
Can I still change the order I have already placed?
No, to protect your data, an order can no longer be modified. If your order has not yet been shipped, you can cancel it.
What can I do if I accidentally ordered an item multiple times?
If your order hasn't shipped yet, you can cancel and then order the correct one. If your order has been shipped, you can return it or refuse it at the door.
How do I order something at exciter.shop
In 3 easy steps:
- Place an item in your shopping cart and go to order.
- Check and arrange your order. Think of the address, delivery date and packing service.
- Round off by paying. This is possible with iDEAL, credit card or our other payment methods.
Delivery and pick up
Is an order delivered for free?
The short answer is yes
The longer answer:
There are additional shipping costs for shipments outside the Netherlands and Belgium. For the correct shipping costs, choose the desired country of delivery in your shopping cart. The shipping costs are then immediately visible.
Outside the EU, import or customs duties may be charged. You can discover more through local customs.
Pick up at a collection point
Many of our items can be delivered to a DPD or DHL point. So you don't have to stay home for a package.
Practical
Have your package delivered to a collection point. Can you only choose a postal address? Due to the available space, we cannot deliver large items to collection points.
Collection with proof of identity
We will email you as soon as your order is ready. You don't have to stop by right away, because your package will be stored for 7 days at a DPD or DHL point. Bring proof of identity with you, so we can see who we entrust your package to. Uncollected packages will then be returned.
Have someone else pick up
Someone else can pick up your order. We note the details of his or her proof of identity for security.
Who will deliver my order?
We work together with DHL and DPD
What if my order does not fit through the letterbox?
Then the delivery person rings the bell to hand over the package.
Can I choose on which day my order will be delivered?
Unfortunately not, but sometimes a delivery service can offer this. For example, if you are on time you can change the delivery time with DPD or DHL. They have their own system for that.
Will an order be delivered in one go?
If possible. Because by sending an order in 1x, we reduce our ecological impact.
If not every item in your order can be delivered as quickly, you can opt for separate shipping for free. We will then ship each item separately as soon as it is available.
Can I have an order delivered to a PO box address?
Yes, all items except large household items, items from other sellers and items heavier than 12 kilos. Do you order a lot? Or a large and heavy item? Then it is best to provide a postal address.
What is a tracking code?
We mark an order with a Track & Trace code. Super handy, because you can see when the delivery person comes by. It is also your proof of shipment. If something goes wrong, we can see what the problem is with the Track & Trace code.
I can't find my order with Track & Trace
You click faster than DPD or DHL could process! Your Track & Trace code is available from the next day. .
